This Refund Policy explains the circumstances under which refunds may be issued by Frontline Publishing. It should be read alongside our Terms & Conditions.
General Principle
Frontline Publishing operates as a selective hybrid publishing company. Our services involve professional editorial judgment, time-based work, and, in many cases, third-party production costs.
For this reason, fees are non-refundable once work has begun, except where required by applicable law.
We believe in clarity and fairness and outline refund eligibility below.
Before Services Commence
If you have agreed to proceed with a publishing or editorial service but work has not yet started, you may request a refund.
Please note:
- Refund requests must be submitted in writing
- Refunds at this stage are considered at our discretion
- Any administrative or transaction fees may be deducted where permitted by law
Once editorial review, project planning, or production preparation begins, services are considered commenced.
After Services Commence
Refunds are generally not available once any of the following activities have started:
- Editorial assessments or manuscript evaluations
- Developmental, copy, or proofreading services
- Project management or production planning
- Design, formatting, or ISBN allocation
- Coordination with third-party vendors or distribution platforms
This is because:
- Time and labor have already been invested
- Costs may have been incurred
- Work performed cannot be reversed or resold
Partial Refunds (Limited Circumstances)
In rare situations, a partial refund may be considered where:
- Services were paid for but not yet delivered
- Work was materially delayed due to our error
- An agreed scope of services was not fulfilled
Any partial refund:
- Is assessed on a case-by-case basis
- Is calculated based on work completed
- Is issued at our discretion, unless required by law
Non-Refundable Items
Once incurred or delivered, the following items are non-refundable:
- Editorial reviews and assessments
- Consulting or strategy calls
- Editing services already performed
- Design or formatting work
- ISBNs, registrations, or third-party fees
- Published or distributed works
How to Request a Refund
To request a refund, please contact us in writing at:
Please include:
- Your full name
- The service purchased
- The date of payment
- The reason for your request
We aim to review refund requests within 7 business days.
Payment Method & Timing
- Approved refunds will be issued using the original payment method where possible
- Processing times may vary depending on the payment provider
- Frontline Publishing is not responsible for delays caused by banks or payment processors
Chargebacks & Payment Disputes
We ask that you contact us directly before initiating a chargeback or payment dispute.
Unauthorized chargebacks may be challenged using supporting documentation, including:
- Signed agreements
- Service records
- Editorial correspondence
Policy Updates
We may update this Refund Policy from time to time. The most current version will always be available on our website.
Final Note to Authors
Publishing is a collaborative and time-intensive process.
This refund policy reflects the realities of professional editorial and publishing work while remaining fair, transparent, and compliant with consumer protection laws.
If you have any questions about this policy, we encourage you to ask before committing to any service.